Payment checkout

[Hammeramp]

Hi everyone,

I've recently finnished my payment-setup for various payment methods but when I want to buy something from my store, I get an pop-up saying: "payment failed: unknown merchant account" and I get re-directed to the checkout page. My accounts for paying by credit card or other are all activated and verified. I've tried with other shipment-adresses but I have the same problem. What could be the problem?

Greetings from Belgium!

aaron

[Anonymous]

Hi @Hammeramp ,

Are you using Shopify Payments or a third party provider? Is it one payment method or all?  

Regards,

Achieve Team

[Hammeramp]

Hi,

I'm using Paypal, VISA (by Mollie) and Bancontact (by mollie). Paypal works but the rest doesn't.

I've checked my Mollie account and both payment-methods are verified and active so why won't they work then?

Kind Regards

Hammeramp

[Anonymous]

Pretty sure this is an error on your payment providers end not Shopify.  You state you get a pop-up with this message "payment failed: unknown merchant account" then redirected back to checkout. Which means you successfully selected a payment method and were redirected to that payment method page. Please check with your payment gateway provider Mollie. 

Best,

Achieve Team