Personal account not showing up in any segments

[thewavv]

So I am working on some marketing emails and I wanted to create a segment that consisted of my personal customer profile only so that I can test the template on myself and confirm that all of the customized customer info is populating correctly (this will not show for a "test" email) I am able to and have successfully created multiple segments that filter out all account by my own customer account that I created for myself a few years ago when I first opened my store (ex. giving my account a unique tag), but every time i go to select that segment for the email, the segment shows "0 subscribers". I know this can happen when you add customers to a segment who have not consented to receiving marketing emails, but obviously i have consented and have confirmed on my own customer page that my account has marketing emails enabled. Additionally, Shopify provides absolutely no clarification or reasoning as to why an account is not registering within a segment when it comes to actually sending an email off. I also checked to see if maybe Shopify was filtering my account out because an email may have bounced in the past, but when i created a segment with a filter to include accounts that had bounced emails, my account did not populate.  Does anyone have an idea of what might be going on?

[DaisyVo]

Hi @thewavv 

It seems like you've covered many potential issues already, but there are a few more points to check:

1. Customer Subscription Status: Make sure that your customer profile is marked as "Subscribed" and not just with marketing emails enabled. Sometimes, even if you have enabled marketing emails, the status might not reflect as fully "subscribed" in Shopify's system.
2. Contact Method Check: Verify that the email associated with your test customer profile is the one being used for the marketing list. Sometimes, Shopify may register another contact method (like a phone number), which could lead to discrepancies.
3. Email Type Matching: Make sure the email you’re sending matches the type of consent your customer profile has opted into. Shopify segments emails into different types (e.g., promotional, transactional), and your profile might only be set up to receive certain ones.
4. Double Opt-In Requirement: Check if double opt-in is required in your store settings. If this feature is enabled, but the test account hasn’t completed the double opt-in process, it may not register as fully subscribed.
5. Data Synchronization Lag: There may be a delay in data synchronization. Try refreshing or waiting for some time, then recheck if your customer profile is showing up in the segment.
6. Spam/Bounce Filter: Even if it doesn't show as a bounced email, the system may have flagged it due to repeated testing. Consider using a different email address and create a fresh customer profile for testing purposes.
7. Email Platform Integration Issue: If you're using an email marketing app or external tool (like Klaviyo, Mailchimp, etc.), make sure it has synced properly with Shopify and includes your profile.

If none of these work, try recreating your customer profile from scratch with a new tag or contact support directly, as it might be a technical glitch specific to your account.

I hope my answer is helpful 🙂

Best regards,

Daisy