Pixel has low event source match rate

Deryn1
Tourist
5 0 2

Hi

 

I'm hoping someone can help me here. 

I have a facebook pixel on my Shopify site, & I use flexify to connect my products to facebook.

 

I'm having Errors as soon as I connect my pixel to the catalogue created:

 

Screenshot 2020-06-03 at 10.01.02.pngScreenshot 2020-06-03 at 10.01.33.png

 

Does anyone have any ideas? I've contacted Shopify support, Flexify & Facebook business support & they all blame the other & say they can't help?! 

 

Thanks you 

Replies 13 (13)
MS-WEB-DESIGNER
Shopify Partner
3012 181 488

Dear Dern1,

 

Try below things:

 

1. Remove out of stuck product from Facebook

2. Available all product to all channel

3. Disconnect and reconnect facebook with shopify (using flexify)

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Deryn1
Tourist
5 0 2

Hi

thanks for your reply

There are no out of stock items - it's a new website with everything in stock

Each item has its own unique SKU codes (numerical) 

 

I've deleted Flexify & re-installed it twice to see if that would re-fresh, but nothing changed 

DuaneBrown
Shopify Expert
1568 152 932

This usually happens with the SKU IDs don't match the Content IDs in the Facebook pixel and they are out of sync. I would use the chrome FB pixel tool helper and make sure you content and SKU IDs match for each product you have and match what is in your Facebook Catalog. Hope you found this helpful, if so please click "like" below to let me know.

We help ecommerce & DTC brands create, manage and scale profitable PPC campaigns: TakeSomeRisk.com

P.S. Take my Google Shopping Course and help grow your revenue this month.
Deryn1
Tourist
5 0 2

Hi Duane Brown

 

Thank you for your reply - that sounds like something I need to do, however how do I actually do that?!

I created the SKU ID's myself when adding products to the website, how do I find & change the Content ID's in the pixel?  

Also, how can I stop them from not syncing in the future when I add new products? 

 

Thank you 

DuaneBrown
Shopify Expert
1568 152 932

Use the FB Pixel Helper tool and then use an app to sync Facebook Catalog and Shopify store. 

We help ecommerce & DTC brands create, manage and scale profitable PPC campaigns: TakeSomeRisk.com

P.S. Take my Google Shopping Course and help grow your revenue this month.
GouravKumar
Shopify Partner
21 0 6

Hi, I am facing the same issue, if you already found any solution please let me know. thank you

Capture.JPG

JohnnyW
Tourist
10 0 1

I have exact same issue.  Also when I run conversion ads, it does not initiate a learning phase at all.  Which is very bizarre for conversion ad.  So I think maybe our pixels are not firing properly.

Screen Shot 2020-07-29 at 1.01.57 AM.png

KnivesEtCetera
Tourist
5 0 3

Lifesaver! Chrome extension showed me immediately what was wrong

AnilAhmed
New Member
1 0 0
Please tell me how you resolved it?
KnivesEtCetera
Tourist
5 0 3

To fix I did the following:

  1. After installing the chrome plugin I realized that my microdata (ld+json) was missing the productID on the product page  { "productID": "{{ product.id }}" }
    1. https://feedarmy.com/kb/shopify-microdata-for-google-shopping/
  2. On products page make sure all products are available to facebook sales channel
    1. If you have products (like I did) that you do not want to share to FB channel, you will always see that error about low matching, because those products won't match

 

Screen Shot 2020-08-11 at 08.12.56.png

 

 

GouravKumar
Shopify Partner
21 0 6

Okay but still don't know how to add code and stuff. here is my Facebook helper tool (come extension) screenshot and found a problem with JSON. kindly tell me how to fix that. I am using "booster Theme"

Pixel helper tool 9screenshot)Pixel helper tool 9screenshot)

KnivesEtCetera
Tourist
5 0 3
JLMJXpress
New Member
2 0 2

There's no help for anything... just use our platform, pay monthly fees and seller fees, buy our ads and benefit us. You have to figure out the problems yourself.