pixel working only in the checkout page and not in all othe pages

davidg
Visitor
3 0 0

Hello

I add pixel to my site, but when i checked it with "facbook pixel helper" i saw the connection only on the checkout page, but in all other page it is not working?

someonr know how to solve it?

Replies 3 (3)

Niki_K
Shopify Partner
448 46 125

Hi @davidg,

 

have you tried the "Diagnostics" and "Test events" functions in BM? This will also help you find out whether the events are fired or not.

 

How did you install the Pixel to your Shopify store? Did you do it manually or did you use the Facebook Channel App?

 

 

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.

Dbuglabpvtltd
Shopify Partner
705 75 116

Hi Davidg,

 

Yes, I know how to fix this issue and I can help you to solve. I am available for your help now.

 

Waiting for your message.

 

Thanks

 

 

banned
davidg
Visitor
3 0 0

Thank you so much, I feel like a roller coaster.
I asked a friend to remove the pixel to reinstall it. But then I could not install the Facebook app.
So I put another app for the pixel - and now the pixel works.
But there is no connection between my store to Facebook and I also now may have a problem with the analytics.