Problem linking to Facebook

New Member
6 0 0

When I tried to link facebook to shopify, I got this message; however, I have full access to the fan page.

connect to fb.JPG

Replies 5 (5)
Shopify Expert
1568 152 934

Having full access to the FB page does not mean you has admin access on the ad account, which you need as well. Make sure you have admin access to the ad account and or business manager.

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New Member
1 0 0


I get the exact same error as the person posting above and I do have admin access and control of every single page in account on my Facebook. Facebook business manager, ads , etc . Please help I've been working on this for over a week and it's driving me crazy.AwesomeScreenshot-us-jewels-gems-myshopify-admin-apps-facebook-preferences-2019-08-16_7_14.png

New Member
6 0 0

Thank you for your respond. But I dot have admin access on the ad account as well. Please suggest. Thank you very much.
New Member
1 0 0

Hi All, did you figure this out? I have been trying on and off for ages now and its driving me nuts too, its so unsure-friendly!!!  Thanks, Grace

Shopify Expert
135 3 15

Hello there,

This is the issue faced by many of the merchant using shopify, when they connect your facebook page to shopify store.

You should once again sign in to your facebook page and check for the level access that you have.

you can check for the access level in Business Setting. The following steps helps to check the access level,
> Go in to the Business Setting
> Accounts > Pages then you see the names and id of the people you have the access to your page, click on your named id and check this level of access
> Admin Access must be checked on.
imgpsh_fullsize_anim (2).png

Please let me know if it helped!


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