Problem with Google Merchant Center - Items Expiring

maiidment
Tourist
12 0 4

Yesterday (10/05) we had a problem with our Google Merchant Center, with 60% of items planning to expire over the weekend. This morning (11/05) I have logged into the Merchant Center and seen it has now gone up to 95% expiring items, which is our entire store.

How can we re-upload / re-sync our items with Google immediately? 

Replies 8 (8)
DigitalArtisans
Shopify Partner
378 57 84

Hello @maiidment !

 

The main reason why your items may be expiring is because you probably haven't updated your product data in the last 30 days. In order to keep the product information displayed on Google Shopping up-to-date, all products expire after 30 days. If you want your products to remain active, you'll need to update your product data.

 

Sign in to your Merchant Center account.

Click the tools icon, then select Automatic improvement under “Settings”.

On the following page, you can enable automatic item updates for price, availability, or both price and availability.

 

Thanks,

Digital Artisans

Hatim Ayoub | Designer | Developer
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EmmanuelFlossie
Shopify Partner
1538 91 370
  1. Go to Google Merchant Center
  2. Top right corner, click on the gear icon
  3. Select Automatic Improvements
  4. Click on the tab Item updates
  5. Disable automatic item updates
  6. Contact Shopify to force a manual update for all products
I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
CleoWall
New Member
1 0 0

Hello, I'm having the same problem. I manually updated each product in my Shopify store and after a week it's made no difference, all products are still appearing as expired in Merchant Centre. 

DigitalArtisans has recommended turning on Automatic Item Updates in GMC and EmmanuelFlossie has recommended disabling Automatic Item Updates. Can someone clarify the contradiction? Any other recommendations? 

EmmanuelFlossie
Shopify Partner
1538 91 370

There is a new solution, that I have discovered.

Solution 3 here: https://feedarmy.com/kb/google-merchant-center-products-expiring-using-shopify-solution/

Explains how you can use a supplement feed to force an update, and resolve the issue in half an hour.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
RiazS25
Tourist
6 0 1

Hi. I am having the very same issue. As from the 30/09/2021 my products started expiring. Im down to 9 products from 6k.

I called Google & Shopify numerous times.

I haven't gotten a solution yet. Just a promise on a call back/email within 24 hours everytime. 

Have you come right with this problem?

to me it would make sense to leave the automatic updates on, however the lady i spoke to this morning from Shopify,  confirmed that this feature should be turned off.

maiidment
Tourist
12 0 4
Hi, that is not good. I think I remember changing the store location, saving it, and then changing the location back to where you are based. This causes Google’s API to scan through your site and trigger an update.
RiazS25
Tourist
6 0 1

The store Location in the merchant Center?

sampymishra
Shopify Partner
135 3 15

Hi @maiidment 

 

You can disable automatic product updates directly from the merchant center. You can also try other apps that update product feed in the merchant center, and they will make sure not to update expiring products automatically.

 

You can use a third-party app that can help you automate these settings.

You can check the Easy Google Shopping Feed app by AdNAbu, which manages your merchant center feed and other advanced features such as Multilanguage, Multicurrency, and Metafields. 

You can also get in touch with our experts and request a demo. 

Hope this helps.

Sampy Mishra | Customer Success Manager @ AdNabu

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 - Was your question answered? Mark it as an Accepted Solution

 - Try our Google Shopping Feed App from Shopify App Store.