I'm looking for a streamlined process to send out post purchase emails asking for reviews, and once a customer leaves a review they get a discount.
I'm currently running an email automation series which is triggered when a customer purchased a specific product and I've tailored the email to inform them how to get the best use of the product, and then ask for a review.
I'm having two issues here:
1. I can only seem to link the customer to the product page, not directly to the review form. This results in a drop off between clicks from the email and reviews. (I've included the steps for how to review in the email.)
2. I can't seem to find any way which automates this with an included discount if the customer does review, I'd have to email the customer a discount manually.
Does anyone have this set up and working for them? If you have anything similar I'd love to know how it's going.
You can try
I think they have a lot of solutions regarding your issue.
Both of the features are automated in our SocialShopWave app.
The app includes many features with amazing tools and fanatical support for an affordable pricing. You can read what other merchants are saying here: https://apps.shopify.com/socialshopwave
I would love to help you implement those features for you. Please email me at firstname.lastname@example.org