FROM CACHE - en_header

Products disappeared from Google Ads

Solved
Irena
Pathfinder
116 1 21

Hello,

Looking for some help here with the Google Ads acc. issue, since Google support didn't help yet, waiting for their answer since last week already 🙂

PROBLEM: On Oct 1 all our products have disappeared from the Google Ads interface. However, we see no errors in our Google Merchant Center, and in our Google Shopping app by Shopify, where our feed is coming from - it shows that all our products are active and ready to go.

NOTE: On Oct 1 we made changes in our feed through the Google Shopping app, mainly added additional info to Metafields for variations. Maybe it can have something to do with all this?

WHAT WE ALREADY TRIED: We already 1) Asked for Google support to check our Ads and Merchant Center accounts for any errors and they found no errors, 2) We removed all the info we additionally added to the feed, 3) We relinked Merchant Center and Ads accounts.

Still, Google Ads acc. shows that we have no product submitted and asks us to "Add products to Shopping campaigns" 🤷‍♀️ Any ideas?

Thank you all for any help!

Accepted Solution (1)

Accepted Solutions
EmmanuelFlossie
Shopify Partner
1631 106 389

This is an accepted solution.

@Irena Great to hear. The issue with Google Ads Support is that they do not do a deep dive. Generally, Google Ads is a self serve platform. Which means, you as a user, need to figure it out yourself.

Sad, but the reality. That is why there is so much demand for specialists to assist.

The issue was then indeed what I thought it was. IE subdivisions, when you subdivide using product type, and you change these values it will remove all products if the values no longer match.

In any case, glad you resolved it! Great work.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.

View solution in original post

Replies 11 (11)
Scott_Clever
Shopify Partner
17 0 3

I am having the same across multiple stores!!

 

It seems the shopify app for google shopping is not pushing products through to google merchant centre because its requesting a GTIM or MPN when we dont need one.

 

I have all my products marked as custom but for some reason shopify is not pushing them through to merchant centre

EmmanuelFlossie
Shopify Partner
1631 106 389

Without looking into the account a lot can go on.

I know you mentioned you have already done this, but still worth double checking.

 

Make sure there are no errors in Google Merchant Center > Products > Diagnostics.

In Google Ads, check your subdivision is still accurate, a small change in the data feed as you mentioned you did, can cause misconfiguration in the campaigns. Learn more: https://support.google.com/google-ads/answer/6275317?hl=en

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Scott_Clever
Shopify Partner
17 0 3

Hi Emmanuelle

 

It seems you did really read my post

 

"It seems the shopify app for google shopping is not pushing products through to google merchant centre because its requesting a GTIM or MPN when we dont need one." 

 

products are not appearing in google merchant centre so there are no products for me to check errors on. Once they expire they are not being refreshed.

 

Obviously not having them in merchant centre means they do not feed through to Google ads either.

 

Its a google channel app issue that doesnt seem to be refreshing the feed into merchant centre.

EmmanuelFlossie
Shopify Partner
1631 106 389

My reply was to @Irena the original poster.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
Irena
Pathfinder
116 1 21

Thank you all for your responses!

@EmmanuelFlossie,

We found the issue. It was caused by adding information in the Shopify product page->Organization->Product Type->Custom. It automatically added the new info to the feed in Goolge Shopping app and this info appeared in the Google Ads Inventory filter, where our products become filtered out and disappeared from Ads interface. After fixing this, our products showed up again.

The funniest thing is that we asked Google support to check our settings for any possible mistakes we might made and they said that everything is just fine 😀

Thank you for helping!

EmmanuelFlossie
Shopify Partner
1631 106 389

This is an accepted solution.

@Irena Great to hear. The issue with Google Ads Support is that they do not do a deep dive. Generally, Google Ads is a self serve platform. Which means, you as a user, need to figure it out yourself.

Sad, but the reality. That is why there is so much demand for specialists to assist.

The issue was then indeed what I thought it was. IE subdivisions, when you subdivide using product type, and you change these values it will remove all products if the values no longer match.

In any case, glad you resolved it! Great work.

I'm a Google Shopping Specialist and a Google Product Expert Education Award winner, a Google Ads Diamond Product Expert, and also a Google Partner.
Need Data Feed or Google Shopping support? Get in touch.
MickF
New Member
2 0 0

Hi @Irena 

Could  you please give me an example of exactly what you changed to get the feed working again? What new info did you add ect. I am having the same issue and Shopify support are having trouble identifying the issue.

Kind regards

 

Michael

Irena
Pathfinder
116 1 21

Hi @MickF,

As I wrote above, in our case the problem was in so called "Inventory filter", which you can find in your Google Ads Campaign by going to Settings->Additional settings->Inventory filter. The product type provided in this filter didn't match the one provided in the Shopify and accordingly in our Google Merchant feed, since both are sync. through Google Shopping app by Shopify.

So you can check if you have "Inventory filter" enabled and if so, just disable it. It helped us, however, in you case it might by something totally different. Sorry, if it didn't help.


hagaleria
New Member
1 0 0

hay i have the same issue with my google ads and merchent center shopify system looks that all products sync good but all prodocts dissapire from google .

what to do please help me??!!

Scott_Clever
Shopify Partner
17 0 3

The only fix I have found is to go into the Google channel app and select the first page of products. When you hit edit you'll probably notice the Google customer product field is blank.

 

You will need to turn then to true or false depending on what you need.

 

Shopify continue to disbelieve that this is a legitimate problem even after send them over 20 emails about this. 

 

TYJ
Shopify Expert
14 0 2

Hi Irena, I saw your solved response, did you just go through Product type (custom) and remove the type from there, or do something in your google feed? I am having the same issue.. I thought I was doing the right thing by adding Product type (custom) !!