Purchase Event missing some Deduplication Parameters for FB Pixel

shirali-asadi
New Member
1 0 2

did u find the solution? what if I just ignore it and run my ads?

orry
Tourist
8 0 3

I have spoken to Shopify support multiple times and they have nothing for me. It's a Facebook issue as far as they are concerned. The errors in my sites are building up and the support you get is 0.

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NewBee
Tourist
6 0 0

Help! Help! I still have this unresolved issue as well with no solution in sight!

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NewBee
Tourist
6 0 0

Shopify  @Facebook @shopifysupport please assist

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Your pixel should be setup within the new Facebook channel.

Having done that, make sure you remove the "old" pixel from Online Store > Preferences.

 

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orry
Tourist
8 0 3

Hi Josh,

Thanks for your reply, but both of those are already in place. I've run the Facebook channel for quite some time and in the preferences it just says Set Up Facebook. 

TheSwivelShop
New Member
1 0 1

Same as Orry, it only shows setup facebook which brings me to the facebook sales channel.

Robert_Sanberg
New Member
1 0 0

Yep happening to us and 0 support. I am less than pleased. 

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Pacifierbling
Tourist
9 0 3

Yeah this is ridiculous there isn't a solution for this, I have the same issue and the impact on sales is huge....Please someone give us a solution it is impacting many people.

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Pacifierbling
Tourist
9 0 3

sent an email.

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