did u find the solution? what if I just ignore it and run my ads?
I have spoken to Shopify support multiple times and they have nothing for me. It's a Facebook issue as far as they are concerned. The errors in my sites are building up and the support you get is 0.
Help! Help! I still have this unresolved issue as well with no solution in sight!
Shopify @Facebook @shopifysupport please assist
Your pixel should be setup within the new Facebook channel.
Having done that, make sure you remove the "old" pixel from Online Store > Preferences.
Thanks for your reply, but both of those are already in place. I've run the Facebook channel for quite some time and in the preferences it just says Set Up Facebook.
Same as Orry, it only shows setup facebook which brings me to the facebook sales channel.
Yep happening to us and 0 support. I am less than pleased.
Yeah this is ridiculous there isn't a solution for this, I have the same issue and the impact on sales is huge....Please someone give us a solution it is impacting many people.
sent an email.