Purchase Event missing some Deduplication Parameters for FB Pixel

GlitchGator
Excursionist
13 0 9

I've integrated my FB pixel through Shopify and haven't done any manual edits. I use 'maximum' for customer data sharing options, which I know uses the conversion API. However, I don't know why it still runs into a deduplication error (I've also noticed this during my campaigns). To fix it, FB recommends:

"Add an event_id parameter to all Purchase events that you're sending from both your pixel and the Conversions API. To add an event_id parameter to the events you're sending through the Conversions API, you can use the Payload Helper tool on the Facebook for Developers site to validate that your payload is set up correctly. To add an event_id parameter to the events you're sending through your pixel, go into your website's source code and add an event_id parameter to each of your Purchase event instances."

I'm not technical enough to do this. Is there another way I can keep the maximum customer data sharing option and fix this issue? Or can I find someone able to do this?

Thanks!

Replies 56 (56)
RKT
Tourist
7 0 11

I got the same problem since 2 days. I have the same configuration as you, Maximum data shared etc... If someone knows how to fix it ? Please help us!

Fb request us to do this but how can you that if we are not a developer ? Add an event_id parameter to all Purchase events that you're sending from both your pixel and the Conversions API. To add an event_id parameter to the events you're sending through the Conversions API, you can use the Payload Helper tool on the Facebook for Developers site to validate that your payload is set up correctly. To add an event_id parameter to the events you're sending through your pixel, go into your website's source code and add an event_id parameter to each of your Purchase event instances.

 

filipcibicek
Excursionist
23 0 11

Same thing here and i read up every article, checked every setting and contacted both shopify and facebook about this, yet no one helps.

 

RKT
Tourist
7 0 11
Same I ask FB and Shopify support no one helps. I ask for my theme support
some help. Waiting for a response.
I suggest you check with your dev or theme support. Anyway good luck in
your search man, I know it's not easy...
RKT
Tourist
7 0 11
Same I ask FB and Shopify support no one helps. I ask for my theme support some help. Waiting for a response.
I suggest you check with your dev or theme support. Anyway good luck in your search man, I know it's not easy...
filipcibicek
Excursionist
23 0 11

please let me know if you get this issue resolved

RKT
Tourist
7 0 11
Lubo
Tourist
4 0 3

I have a similar problem. Can some help?

"Your server is sending the event_id parameter for your PageView event inside the custom_data field of your payload. Event_id is invalid unless it's sent as a top level data field, in the same section as your event name.
This may cause issues with the attribution and delivery optimization of any ad campaigns optimizing for this event."

171219434_252967769894563_3941466249737872933_n.png

filipcibicek
Excursionist
23 0 11

I have also had this error message. If you are not running page view campaigns it doesn't matter I think

Fromanteel_Watc
New Member
1 0 2
Click to expand...
Dito, I've seen this message on 2 of my stores:





Your server is sending the event_id parameter for your PageView event inside the custom_data field of your payload. Event_id is invalid unless it's sent as a top level data field, in the same section as your event name.
 
This may cause issues with the attribution and delivery optimization of any ad campaigns optimizing for this event.
Sam149
New Member
1 0 2

Hi, Did you find a solution to the problem?

RKT
Tourist
7 0 11
Hi! Didn't find a solution but I don't have any errors anymore.
That's crazy, because Facebook, Shopify or my theme support don't have any
solution... As I don't have a lot of traffics these days on my website, I
don't know if it's related or no.
Maybe it is Facebook Ads new rules I don't know... Do you have some news on
your side ?
filipcibicek
Excursionist
23 0 11

not solved as my sales are still not being attributed properly

 

it's probably gone because you don't have a big volume. I hit ignore and it hasn't popped up for me yet, but I am expecting it will. Anyway im **bleep** pissed, it's so difficult to run facebook ads when they punish me for having 'low conversions' when they cant even **bleep** see the conversion i do have lmao

RKT
Tourist
7 0 11
I feel you. Everyday life of an entrepreneur I guess.
I expect to get more traffic in the coming days and weeks, I will tell you
if something changes.
I wish you good luck in your search and business. See you later!
Lubo
Tourist
4 0 3

I received a new version of my theme (wokiee-v-2-0-4) and after installing it, the problem was solved. 

So probably the change of conditions iPhone / FB concerns the work of the themes.

RKT
Tourist
7 0 11
I also put an update on my theme. Let's check in the time if it still works.
Yeah probably the last changes on iphone FB rules.
Sarah-Botra
New Member
1 0 0

Bonjour, j'ai exactement le même message d'erreur que vous, avez vous pu résoudre votre problème ?

 

Merci d'avance

Josh_Uebergang
Shopify Expert
853 30 214

Can you share the URL for the pageview where this has occurred? That will help review the event code and parameters sent to Facebook so we can see what you're referring to.

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misterjezmond
New Member
2 0 0

Check this out:

https://roiswift.com/tag/shopify/

I basically removed the pixel from the preferences of the theme as I have the pixel set up through the Facebook sales channel and seems to have fixed it.

radhi2016
Tourist
3 0 1

Have you fixed the issue? I got the same