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Purchase event not working from Facebook pixel.

Rosalynmitchell
Excursionist
24 0 3

when I try to create a ad for Facebook the purchase event tab is not working. It is saying you may receive zero purchases. I have created a custom conversion tag and it’s still not working. 

can anyone help me resolve this issue so I am able to sell my products. 

Replies 4 (4)
Rosalynmitchell
Excursionist
24 0 3
Click to expand...
Any help with this issue I am having ? 
Niki_K
Shopify Partner
337 34 89

Hi @Rosalynmitchell,

could you please provide a link to your store? Plus, have you used the diagnostics of your events?

Send me a link to your store to niki@hey.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.
Rosalynmitchell
Excursionist
24 0 3

Yes I can send a screenshot to your email. What is your email address. 

Niki_K
Shopify Partner
337 34 89

Hi @Rosalynmitchell

my email address is niki@hey.com

Thanks!

 

Send me a link to your store to niki@hey.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.