Purchase event not working from Facebook pixel.

[Rosalynmitchell]

when I try to create a ad for Facebook the purchase event tab is not working. It is saying you may receive zero purchases. I have created a custom conversion tag and it’s still not working. 

can anyone help me resolve this issue so I am able to sell my products. 

[Rosalynmitchell]

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Any help with this issue I am having ? 

[Niki_K]

Hi @Rosalynmitchell,

could you please provide a link to your store? Plus, have you used the diagnostics of your events?

[Rosalynmitchell]

Yes I can send a screenshot to your email. What is your email address. 

[Niki_K]

Hi @Rosalynmitchell, 

my email address is niki@hey.com

Thanks!