Purchase event not working from Facebook pixel.

Rosalynmitchell
Tourist
17 0 2

when I try to create a ad for Facebook the purchase event tab is not working. It is saying you may receive zero purchases. I have created a custom conversion tag and it’s still not working. 

can anyone help me resolve this issue so I am able to sell my products. 

Replies 4 (4)
Rosalynmitchell
Tourist
17 0 2
Click to expand...
Any help with this issue I am having ? 
Niki_K
Shopify Partner
226 24 66

Hi @Rosalynmitchell,

could you please provide a link to your store? Plus, have you used the diagnostics of your events?

Send me a link to your store to niki@hey.com and I'll help you out.
For more info what I do, visit nikikozak.me
Rosalynmitchell
Tourist
17 0 2

Yes I can send a screenshot to your email. What is your email address. 

Niki_K
Shopify Partner
226 24 66

Hi @Rosalynmitchell

my email address is niki@hey.com

Thanks!

 

Send me a link to your store to niki@hey.com and I'll help you out.
For more info what I do, visit nikikozak.me