REPLACEMENT OF SAREE

[REVATHI1]

I received the delivery of a saree against order KY34301. from help@globalsaree.com through shopifyemail.com

Item delivered is Wrong Saree. See attached picture.

Item required is Correct saree- not delivered.

Please replace immediately.

Regards

Revathi.

Mob:- 8095025468

[Greta · Accepted solution]

Hi there @REVATHI1!

Thank you for posting in the Shopify Community. I understand that you placed an order for a saree and received the wrong item — I can definitely provide you some tips on what to do next. 

Have you tried contacting the seller directly? You can do so by using the contact information on their website, replying to the order confirmation email you received, or getting in touch with them through their social media accounts. The seller is the best person to help you out with this issue. 

If the seller is unresponsive, your best next step is to get in touch with your bank or payment provider. You can let them know that you received an incorrect item from an online order, and they will guide you on what to do next.

I also recommend checking out our comprehensive post about online orders that has answers to common questions: 

• FAQ: Your Online Order - Shopify Community

Please let me know if you have any other questions!