Shopify Analytics not counting Add to cart

[lequilibriste]

Hi, For a few days, the Analytics page has not been counting any more "added to cart" events. In the past I usually had 3X "added to cart" compared to purchase... Now I have add to cart that even much less that "reached checkout".

On the Live page, it seems to work good; all other analytics (GA4 and Meta) seems to be regular. Only Shopify Analytics and Reports are not working.

I'm using Stiletto 2.2 and I did not do any particular edit in the last days.

Ideas??

[DevTurn]

having same issue

[Theodore_]

same here

[Erdnussbuddha]

Same here!

Had that already from April 2023 until June 2023, then it was fine in between (for no reason) and we have it again since November 2023.

@Shopify help?

[vic16]

Having the same issue. Any solution for that? @Shopify 

[Erdnussbuddha]

It took me almost 2 weeks to get pass the AI-B*llsh*t of the Shopify Support, telling me it´s because of my dynamic checkout buttons... but now it seems that some real humans taking it seriously and are investigating the issue a bit deeper.

Let´s hope for the best

[Chris164]

Did they come back to you on the reason why?    I'm using Kalles theme and having this issue.   Multiple add to carts in a day in Live view, then nothing in the analytics.  

[Erdnussbuddha]

Last info was that the technical team is investigating it deeper. Did not hear anything for a week or so, but ticket is still open...

[Chris164]

My theme builder came back suggesting it might be to do with GDRP.  They're going to look into it.  I'll let you know if they have any further info. 

[Erdnussbuddha]

I checked with my GDPR-app-guys as well, they are usually really competent and helpful and they assured me that, depending on consent, they either block everything or nothing. On top of that my consent rate is over 90% and the rate of missing ATCs is WAY more than 10%, so for me everthying looks like has nothing to do with gdpr...

[CrownToSee]

Same here, I even tried myself, it doesn't count.

[SCGames]

bump, seeing the same issues here. Analytics always seem to be inconsistent at best.

[Uac]

Having same issue, was working fine 2 days ago. All of the sudden it stopped tracking atc..