Shopify CRM?

[RobbyC]

Hi

I think CRM is the wrong acronym but I am at a loss to know what I am actually asking for. 

I looked up CRM and they seem to be about sending SMS, emails, phone calls and lead generation. What I want is a sytem that can:

Track customer's viewing across the site

Make recommendations based on their visits

Say Welcome Back xxxxx when they login

Show something like You bought xxxxxx last month, do you want to buy again

You haven't used your discount code - probably via email rather than onsite. 

Hopefully you get the idea. I want to build a picture of customers use of our ecommerce site. I don't really want to generate leads or make or receive phone calls. 

Any ideas welcome

[victorserban]

You can do all that with Klaviyo. It is a paid 3rd party app, although it has a free plan.

You'll be able to set up all kinds of email and SMS automations. 

They've got easy to use templates or you could create your own from scratch. 

[Promer-Aila]

Hi @RobbyC 

Actually, Shopify doesn’t have built-in tools for deep customer tracking, but apps like Customer Fields, Klaviyo, and Lifetimely can help gather insights and personalize experiences.

For tracking website activity, Shopify's built-in reports, Google Analytics, and Hotjar (for heatmaps) can be helpful. For welcome messages and personalized suggestions, apps like LimeSpot, ReConvert, or Nosto can make dynamic product suggestions based on previous interactions and browsing history. Klaviyo or Omnisend would handle automatic emails like abandoned discount reminders or "Welcome Back" messages.

If you want a seamless, automated process, having Klaviyo for emails, LimeSpot for store recommendations, and Shopify Flow for automation might be the way to go