Shopify email marketing emails not working?

[mrpluckyguy]

Hey why are there errors? my abandoned cart customers arent getting my email i set up by the looks of it

https://ibb.co/vq00LzF

https://ibb.co/7rnqFqN

thanks

[mrpluckyguy]

Thank you.

koozeys.com

[OneMobile]

Hi @mrpluckyguy 

The email doesn't trigger probably because your visitors might not have left their email with the condition "Customer left online store without making a purchase". 

So, I suggest changing the trigger to the 'Customer abandons checkout' trigger.

I hope this helps!