Shopify email marketing emails not working?

Shopify email marketing emails not working?

mrpluckyguy
Tourist
10 0 2

Hey why are there errors? my abandoned cart customers arent getting my email i set up by the looks of it

https://ibb.co/vq00LzF

https://ibb.co/7rnqFqN

 

thanks

 

Replies 2 (2)
mrpluckyguy
Tourist
10 0 2

Thank you.

koozeys.com

OneMobile
Shopify Partner
169 16 33

Hi @mrpluckyguy 

 

The email doesn't trigger probably because your visitors might not have left their email with the condition "Customer left online store without making a purchase". 

 

So, I suggest changing the trigger to the 'Customer abandons checkout' trigger.

 

I hope this helps!

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