Shopify not recording SMS consent at checkout.

[NatalieN]

Shopify is not reflecting when a person indicated they give consent for SMS to be sent for shipping or marketing information. 

I have tested this and it's not showing in the customer profile. This is in turn causing me all sorts of headaches for subsequent email and SMS sessions - there is no positive consent so texts won't go. 

There used to be chat support - what happened to that?  I need to get this resolved ASAP.