Shopify segments, how to add a filter for unfulfilled orders

[centunesima]

Hello,

I'm trying to create a segment for clients who bought an item, but I'd like to restrict the segment to the orders that are still "unfulfilled". How to do that?

Any suggestion?

Thanks.

[OneMobile]

Hi @centunesima ,

I have two suggestions for you to do this:

1. Manual method

• Navigate to Orders > Source orders by Unfulfilled status > Click on the customers whose orders are unfulfilled > Add "Unfulfilled" tag or whatever you want
• Then go to Customers > Segments > Click Create Segments > Paste this code customer_tags CONTAINS 'unfulfilled'
• After the orders are fulfilled, remember to remove the tag.

2. For automatic method

• Install the Flow app (it's free) to your store. Then create a workflow like below:

• Go to Customers > Segments > Create Segments > Paste this code customer_tags CONTAINS 'unfulfilled'

If you want to create more personalized segments, I think you should opt for a robust email tool with advanced segmentation like Omnisend, Privy, or Flowio.

I hope that this helps!

[Vonda_Youngkin]

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@OneMobile wrote:

Hi @centunesima ,

I have two suggestions for you to do this:

1. Manual method

• Navigate to Orders > Source orders by Unfulfilled status > Click on the customers whose orders are unfulfilled > Add "Unfulfilled" tag or whatever you want
• Then go to Customers > Segments > Click Create Segments > Paste this code customer_tags CONTAINS 'unfulfilled'
• After the orders are fulfilled, remember to remove the tag.

In this method, aren't you tagging the order, not the customer? Then in creating a segment, you're pulling customer tags, not order tags, thus will have 0 customers in that segment, correct?