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NiceG
Visitor
1 0 2

Screenshot (32).pngI'm receiving the error displayed in the screenshot attached. Please provide a solution to it. 

 

Replies 9 (9)

soleseriouss
Trailblazer
316 10 38

Seems like a temporary network issue. Tried after some time? does it works or still giving the same error?

Online Sneaker Store - Soleseriouss

flareAI
Shopify Partner
2405 223 537

Hello @NiceG,


I am Gina from flareAI app, and I am here to provide assistance.


This error message typically indicates that there is an issue with the information being submitted to Shopify.


There are a few common causes for this error, including:


1. Incorrect information
Make sure that all of the information you've entered is accurate, including your store name, email address, and Facebook page.
2. Technical issues
There may be a temporary issue with Shopify or Facebook that is causing the problem. Try waiting a few moments and then submitting your information again.
3. Browser cache
Clearing your browser cache and cookies can sometimes resolve issues with submitting information.
4. Try a different web browser. For example: If you are currently using Google Chrome, log in to your Shopify store using any other browser like Firefox and then try to connect to Facebook.
5. Try to login from an incognito window or private browsing window to rule out any browser issues.


If you continue to experience the error, you may want to reach out to Shopify support for further assistance and they will help diagnose the issue and suggest the next steps to resolve it.


Gina

flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing

J16
Visitor
1 0 1

Hey, I hope you're well. Did you manage to fix it? How did you do it? I'm having the same trouble currently.

naveenshastry
Visitor
1 0 0

The email used for the Shopify account has to be the same email in the meta business contact section. You can change the business contact email on Meta from Facebook's settings page. 

BellaSimo
Visitor
2 0 1

can you send a screenshot please thank you

BellaSimo
Visitor
2 0 1

Hello do you fixed the problem cause I have the same and I don’t know what to do please thak you

Cianmcg
Shopify Partner
1 0 0

Hi, I've had the same issue when trying to setup a new Facebook channel integration. None of the generic steps like clear cache, try different web browser etc. worked. 

 

This generally tends to happen if you've previously had the channel integrated with Facebook. In our case, we lost access to our Ads Manager & pixel, so were left with no choice but to deactivate and start fresh. 

 

Our Commerce store was still active after this, so you'll need to go to your Commerce store via Facebook, find settings and deactivate. 

 

I can confirm this works, and our shop is in review.  

 

Hope this helps for the future! 

 

Cian

 

 

 

 

VIJAYSANKAR
Visitor
1 0 0

Hi Cian,

I facing the exact same issue with my store, Can you elaborate the procedure ? we stuck at this issue for more than 25 days. 

Thanks in advance

 

Vijay Sankar 

Adrijan1
Visitor
1 0 1

I finally found a solution!!!
1. Go to your Business Settings
2. Click "User" than "People" on the top right and this will open a new window "Assign assets to your profile admin"
3. Under "Select asset type", click "Pixels" and select your pixel ID: XXXXXXXXXXXXXX
4. Toggle permission and click Save Changes.
5. Try Again

YOU NEED TO GIVE ACCESS!