Are you able to share with me a screenshot of what exactly you see when you attempt to login?
The first thing I'd to rule out here is a local issue with either your device or browser - can you please go through each of these steps one by one and let me know if this works:
If the problem still persists after completing these steps, then the next step will be to reach out to our live support team. Our live support via phone, chat or email can be reached via our support portal here. Simply type your query into the "ask about a topic" bar, then hit continue to support to access.
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