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Hi all! Hope you are having an amazing day so far!
I have recently just launched my web and wanted to submit my sitemap to Google. However, the status keeps on reflects as 'Couldn't fetch'. May I know if anyone encountered the same issue? Or do I have to wait a while more before the sitemap can be successfully submitted to Google?
Hope to hear from you guys soon. Cheers!
Hi Yongyu,
Nick here from Shopify.
Great question. Once your sitemap has been submitted it can take up from 48 up to 72 hours for it to go through. It normally doesn't take that long, but that's the general time Google gives.
Shopify has a great help guide on how to find and submit your sitemap which you might find useful here. Even to re-trace your steps and make sure you did everything properly. You can see the guide and all the steps here.
Don't hesitate to ask should you have any other questions about anything.
All the best, Nick
Nick | Community Moderator @Shopify
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hey Yongyu Pan,
I think you are selecting fetch & render option while submitting your website. isn't it?
Hi Nick, thanks for the reply. I have followed the link which you have provided above. However, after a few days, the status still shows as 'Couldn't Fetch' in the new Search Console, and the status remains as 'Pending' in the old Search Console. May I know if you would have any solutions to this? Hope you will be able to help me with this, thank you so much!
Hi John-Smith, I only submit my site in the New Search Console, the status remains as 'Couldn't Fetch', I did not use the fetch and render option though. Would you have any solutions to this issues? Hope that you will be able to help me with this, thank you so much!
Hi Yongyu,
That is quite strange. Did you submit the sitemap again? Sometimes re-submitting the entire process and sitemap again helps rectify the issue. If you have already done that and it is still saying this, then it must be something causing this. Google support has a page with information and why Google might not crawl or index some of the pages in your store which you can see here. Hopefully, that support page can shed some light on why this might be happening for you.
Cheers, Nick
Nick | Community Moderator @Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
Yongyu, what is the domain you have verified in GSC where you are tring to submit the sitemap? And then is this exact URL publicly accessible?
@Nick wrote:.........
Shopify has a great help guide on how to find and submit your sitemap which you might find useful here. Even to re-trace your steps and make sure you did everything properly. You can see the guide and all the steps here.Don't hesitate to ask should you have any other questions about anything.
All the best, Nick
I've followed the instruction to create a sitemap but come up with an error message below and that is all I get. Help will be appreciated. Thanks
This is still an issue, the current documentation from Shopify is not working. Like others have posted I get an error "couldn't fetch" and "Sitemap could not be read"
Notice that the detected Type of sitemap shows as unknown.
If you don't mind, could you send us the link of your website?
Sure - www.agrisellex.co.uk
It seems your website has problem especially in technical SEO. Upon checking your website, it seems your sitemap.xml is not optimized.
SItemap.xml is whole structure of your website for SEO. That's supposedly included your product pages, categories, contact us, blogs etc. You have to optimized your sitemap.xml and tell to your search engine that is your whole structure website.
Before you submit the sitemap.xml, optimize first your sitemap. It's better to optimize manually then submit to Google Webmaster.
Excuse me - I thought Shopify was a modern, up to date platform where such mundane tasks were automatic. Cannot recall having to do that with my previous platforms.
If I do a test with https://www.agrisellex.co.uk/sitemap.xml I see no issues reported, or any issues with it being read.
If you look back at one of your earlier posted images I can see you've added the filename as sitmap.xml not sitemap.xml. That's more likely your problem.
Looks like my previous post got gated so I'll post a small one without links. Go back and check your spelling. In your previous image posted you've called the file sitmap, not sitemap.
Hi all, i am getting the same error too.
it says "Sitemap could not be read"
if something needs to be done to the sitemap, what is needed to be done? i thought shopify has a ready out of the box solution for such simple feature of sitemap....
@Jason wrote:Looks like my previous post got gated so I'll post a small one without links. Go back and check your spelling. In your previous image posted you've called the file sitmap, not sitemap.
In webmaster tools click on switch to old version and you will see that the sitemap could be read but will show as processing. It will stay like this for about 2 weeks and then it will start showing the correct status in the new version. It is typical Google in their software is horrible and is not even showing the correct status. It is slow but as long as the url you submitted was correct it will start reading in about 2 weeks.
Thanks @dlevens for the reply.
i see that on the old version, they have removed any traces of submitting a new sitemap or viewing the sitemap that i submitted in the new version.
i have a strong feeling the default shopify sitemap wont happen even after 2 weeks. but i really do hope i am wrong.
else, it will be subscribing to an app within shopify to get a proper sitemap.
It looks like they finally did get rid of that in the old, at least the old showed a proper status. As long as you went to your https://www. version of your domain and submitted /sitemap.xml you will be fine. It should read in 2 weeks.
If you want to kick start it you can do this go to
https://www.google.com/ping?sitemap=https://www.[yourdomain].com/sitemap.xml
just replace [yourdomain] with your domain, this forces Google to go take a look.
Make sure and load your full url to your sitemap.xml to make sure it is loading, it should show like sub sitemaps in it as Shopify puts 4 of them in there for pages, collections, blogs and products. Once google picks this up it will find the other 4, for any of the 4 it does not find after successfully reading it then jut add those as other sitemaps by copying the link to the .xml file and submitting that. I had to do this for collections for some reason. google found the other 3 but ignored my collections so I just added it as a sitemap.
Dennis
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