The link to my Instagram account is not connected to my Shopify Store

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Hi there!  I have just launched my Shopify Store and am checking all my social media links.  I just noticed that the link to Instagram is not active and shows the following message: is blocked refused to connect


Does anyone know how to solve this issue please?  What do I need to do in order to make the connection.
Thank you so much.
Reply 1 (1)

Shopify Partner
2405 223 540

Hello @Angela59,


I am Gina from flareAI app helping Shopify merchants get $7Million+ in sales from Google Search, on autopilot.

Numerous factors could account for the lack of connection between your Shopify store and Instagram. Some potential causes include the following.

- Incomplete setup of your Instagram Business account. Ensure the correct configuration by establishing a Facebook Page and associating it with your Instagram account.


- Insufficient permissions granted to Shopify. Verify and authorize Shopify's access in your Instagram settings under the "Apps and Websites" section.


- Incorrect Instagram account setup within Shopify. Confirm the accurate selection of your Instagram account in the "Social media" segment of your Shopify admin.


- Consider reinstalling the app or reaching out to its developer for guidance.


- Sometimes, certain websites might be blocked due to regional restrictions. You can try using a VPN to access Instagram from a different location.


- If possible, try accessing the link on a different device, such as a mobile phone, to see if the issue is specific to your computer.

Don't hesitate to ask if you need any further clarification. If you find the answer helpful give it a Like and ✓ Mark it as an Accepted Solution.


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