Solved

There are errors in your campaign that may cause problems with publishing

carmine2
Visitor
1 0 2

Hi I am facing this issue while using email marketing. Only 85% of emails sent. I am getting this notification.

"There are errors in your campaign that may cause problems with publishing"

Accepted Solution (1)

Mac
Shopify Staff
1688 176 276

This is an accepted solution.

Hi, @carmine2!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

There can be various causes of receiving this error message. Depending on the performance of your campaign, it could be flagged due to the bounce rate/complaint rate. This essentially means that the user could have flagged the email as spam or moved it to the junk folder. If this is the case, you will want to focus on the quality of your email and subscriber list. Firstly, look for any types, or role email addresses (e.g. admin@, info@) that may be causing your users to have negative sentiments towards the content. You can check out our guide that covers the Best practices for Shopify Email to help with this. 

 

Also, some of these email addresses may have been collected a long time ago and may no longer be engaged. Try sending only to those who have signed up to a newsletter or ordered in the past year to ensure better engagement.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

View solution in original post

Replies 5 (5)

Mac
Shopify Staff
1688 176 276

This is an accepted solution.

Hi, @carmine2!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

 

There can be various causes of receiving this error message. Depending on the performance of your campaign, it could be flagged due to the bounce rate/complaint rate. This essentially means that the user could have flagged the email as spam or moved it to the junk folder. If this is the case, you will want to focus on the quality of your email and subscriber list. Firstly, look for any types, or role email addresses (e.g. admin@, info@) that may be causing your users to have negative sentiments towards the content. You can check out our guide that covers the Best practices for Shopify Email to help with this. 

 

Also, some of these email addresses may have been collected a long time ago and may no longer be engaged. Try sending only to those who have signed up to a newsletter or ordered in the past year to ensure better engagement.

 

Kindly reply back to this thread with any questions or updates and we can continue our conversation further!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

GivingX
Tourist
8 0 0

This error showing due to some of the email addresses may have been collected a long time ago and may no longer be engaged. Try sending only to those who have signed up to a newsletter or ordered in the past year to ensure better engagement.

Mac
Shopify Staff
1688 176 276

Hi again, @carmine2!

 

I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need regarding your email campaign. Have you had a chance to audit your subscriber list and resend the campaign? I'd be happy to provide some more information if the issue persists. 

 

Talk soon! 

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Surooraldhalemi
Tourist
3 0 6

Hi Mac, I am having the same error for a brand new campaign I am creating with a brand new store, do you know the reason for that? 

Mac
Shopify Staff
1688 176 276

Hi, @Surooraldhalemi!

Thanks for joining this thread.

 

I understand that you are experiencing a similar issue. It's likely that your campaign has been flagged due to the bounce rate/complaint rate. May I ask where you imported your mailing list from? Are these customers from a previous shop?

 

You will want to try sending emails only to those who have signed up to a newsletter or ordered in the past year to ensure better engagement. Feel free to check out our guide that covers the Best Practices for Shopify Email to help with this. 

 

You also mentioned that you recently launched, so feel free to check out The General Checklist as it is a great tool to ensure that you have your Shopify store all set up and ready for customers to make purchases on.

 

Let me know if you have more questions!

Mac | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog