TikTok Ads show conversions but shopify doesnt

[flaydn]

Hey,

im running TikTok Ads for my Website. I got a Website Conversion Campaign and a Website Traffic campaign active.

In TikTok it says 142 conversions on the conversion campaign but Shopify shows 0 sales. i also contacted TikTok and they also tell me to trust in the ad manager and those are real sales especially because its a conversion campaign. They told me its because they sync everything in realtime and shopify doesn't but i don't think so tbh. The campaign leads to a hoodie im advertising so should also go for sales. Also the click rate of the links for the website are totally different between tiktok and shopify (also got ig ads going but they are all good).

Anyone had this issue before?

[Nzm]

yo bro you solved that issue cuz I have it and I dont know what to do

[Culturemedia1]

Same problem here

[JC44]

same problem here

[Sgreen111]

I have the same issue - like did i make a sale or no?