Re: Tiktok Pixel Not Recording Add To Carts

Tiktok Pixel Not Recording Add To Carts

StackJS
Visitor
1 0 0

Hi All,

I have the Tiktok app set up on my shopify and everything seems to be recording except add to carts. Does anyone know if this is a glitch or if there is any way to fix it? Here is a screenshot attached for reference. You'll see that there is a lot of activity and purchases but the add to cart event seems to be fully missed.

Thanks in advance!

Screen Shot 2024-05-18 at 7.41.17 pm.png

Reply 1 (1)

Sam_Mahmud
Shopify Partner
240 9 13

Hi stackJS,

tiktok for shopify is not optimized well. i worked with some of my clients they faced same issue. 

 

if your issue is not fixed yet i would recommend you to set up the tiktok pixel via GTM tag. 

 

if you need further assistance feel free to ask 

Thanks 

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