These features offer flexibility, make business easier, enhance the customer experience, promote branding and better commercialize your products. Sometimes, the most evident ones are missed as you develop an eCommerce website. Many eCommerce businesses are using different platforms like Shopify, BigCommerce, or WooCommerce for their sites. However, no matter which one you choose, certainly unique and intuitive features should be included in your store to boost conversion rates.
That's my thought about the most important features when building an eCommerce website. What do you think?
Fantastic facts! I would definitely be in the e-commerce business and expand my sales techniques to the fullest! I have read some great reviews about the E-commerce industry that shows great insights for its future and I think I would be more than happy to have myself involved. The numbers are looking great even if we are under global financial pressure due to the lockdowns. People will always be buying from the Internet as it's a very easy way to buy and sell and it's been proven by now. Even the real estate sector has implemented some of the E-commerce techniques.
These are all relatively solid points to consider when optimizing an eCommerce store, although I'd like to give proper emphasis on one specific aspect: Customer Support.
When people hear the word Customer Support or Customer Service–everyone has a vague and stereotypical view of what it might be: probably an offshore company providing responding to customers overseas. And we've all had our own personal horror story when it comes to waiting in the phone queue for hours and not getting stuff resolved after you waited–and just transforming into a Karen all throughout the process. Been there, done that, right?
This is why as blooming business owners, it is essential that we try to resolve any customer issues and build a solid foundation of how we're going to tackle how we interact with our consumers. First things first, you need to invest in the proper tools and software, which are not really that expensive in the first place. Once you have the proper tools set in place, it now goes back to knowing who your brand is and cascading the values you hold to the person you'll be delegating as the forefront of your business: your customer service representative.
Once you've built a steady customer base that fully trusts your capability to serve them and address their needs–you basically have an army of marketers that'll do the good PR for you 🙂
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