Unable to preview a Facebook ad

New Member
4 0 0

Hi everyone I'm having  a problem on Facebook ads, this is my first ad. Whenever I tried to preview my ad I get this message "Preview Not Available: Unable to display a preview of this ad." I have no idea how to fix it , I have tried the whole day long.

Any feedback would be greatly appreciated. Thank you

Replies 3 (3)
Shopify Partner
3012 181 488

Dear Dave2020,


It could be a problem in your ad configuration. Please make sure the ad is properly configured and you are able to see the preview in Business Manager.


However, this article https://www.facebook.com/business/help/512517765547146 may help you to find a way around.


Thanks & Regards

MS Web Designer

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New Member
4 0 0

Thank you for your answer 

* I don't know how to check if it is properly configured.

* I am using two photos one from Shutter-stock and the other from the product supplier.

* I am not able to see the preview in Business Manager as well.

* I have cleared all cookies chrome.

I don't know what I should do ??



New Member
1 0 0

Hey, did you ever find a solution to this issue? I'm experiencing the same with FB ads & its driving me crazy! Any feedback is much appreciated. Cheers