Welcome e-mail with flow on the language version of the website

[TinaOTAB]

Hi everyone!

I hope someone can give me a hand.
I am looking for a way to differentiate the language in which customers receive automated e-mails according to their selected language when registering for the newsletter.
I found this post: post link and tried to replicate the flow (I attach the picture).

In short: if the customer had set the language to Italian, send a newsletter in Italian. For all other languages, in English.
Once I had saved the flow, however, I tested it and no email arrived.

Does anyone have a solution for me?
Thanks!

Tina

[TinaOTAB]

Hi and thank you so much for your help!

I followed your instructions and those of @david_martinez1 and checked the triggers thoroughly.

The problem stemmed from my pop-up integration (EcomSend Popups) - I hadn't specified that as the start of the flow, but a generic ‘customer subscribe to newsletter’ and that's why the automation didn't start at all, regardless of the tags entered later!

I hope this helps others who have encountered the same problem.
In steps:

1) New flow
2) Start when
3) Do not select "Customer subscribed to email marketing" but, among the options, select EcomSend popups and then "Get new subscribers".
4) Build your flow accordingly.

Thanks again for your help!

Tina