What causes error messages during ad creation and submission?

Joker56
Visitor
2 0 1

I get a strange error both in the process of setting up the advertisement and in the act of finishing it.  I have included screenshots for reference.

 

Error after submitting adError after submitting ad

 

Error during ad displaying on previewError during ad displaying on preview

 

Replies 4 (4)

denverdiamondso
Excursionist
17 0 5

"Promoted Post Caption is not an URL" 

 

Check the data you've entered in the field! It may resolve the issue!

YOUR PERSONAL JEWELER in DENVER, CO
Joker56
Visitor
2 0 1

There is no part of the page asking for a URL.  I have included 2 products that I am sure I set up correctly in the ad, but I did not input the URL manually but just selected them from the drop down menu. 

 

I have also followed the advice on the error message to try again later, but every time it says the ad is pending review then the screen resets and it gives me the same error message.

 

error persists.png

Zworthkey
Shopify Partner
5581 642 1572

@Joker56 
Try to resolve this add an url not caption in the field.
Screenshot (4).png

 

 

 

 

 

 

 

Thank you.

Niki_K
Shopify Partner
448 46 125

Hi @Joker56,

 

have you tried creating the ad in FB Ads Manager? You can e.g. duplicate any other ad/ad set you're running and just change the settings (e.g. the image, URL and else).

 

Somethimes, there's a bug in creating ads and duplication helps. Or, yes, even trying it later also helps. 

 

Hope this helps!

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.