What do you expect from your online store chatbot?

[nijfranck]

Hello, I am creating specialized AI agents for e-commerce stores to improve customer experience and increase conversions. Those agents will understand your brand's identity and will accurately answer questions about your products and catalog.

I am not selling anything and would just like to understand online merchants' needs to ensure we address real issues.

What are the main reasons why you use chatbots in your online store? What do you expect from them? Are those expectations met? What current solutions do you use? Are you happy with them? How could it be better? If you had a magic wand, how would you improve your customer's experience?

If you would be open for a quick 30 min chat, please feel free to connect with me on:

Linkedin: https://www.linkedin.com/in/francknijimbere/
Twitter: https://twitter.com/nijfranck