What is the best FREE chat tool?

MonicaM-19
New Member
3 0 2

Hello guys,

Any advise?

Replies 2 (2)
Ecommpremium
Shopify Partner
269 22 52

Hi @MonicaM-19 go for tidio chat the best.

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haticeo
Tourist
7 0 4

Hi Monica, there are many free live chat software options in the market. I'll let you go through the top ones real quick.

1. Tidio

tidio-live-chat-43df2406

 

Tidio is a live chat software solution for websites that enables you to connect with visitors in real-time. You can create chatbots with Tidio, just like HubSpot, to automate your messages. It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.

You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small business as it allows:

  • Only up to 3 chat operators,
  • Chatbots to have unlimited chats with 100 unique visitors per month.

What’s notable about Tidio’s free plan is that you send 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.

Pros:

  • Excellent customer support
  • Clean and customizable interface
  • Quick setup

Cons:

  • Doesn't allow multiple triggers for one bot
  • If a visitor is using multiple tabs, they will not receive the replies because the message box gets refreshed only when the page is open.
  • No on-site settings that allow you to change the chatbox position

Capterra Rating: 4.8/5

2. Respond.io

respondio-homepage-8c3174fc

 

Respond.io is a business messaging platform that allows your customers to contact you via any channel. Customers can message you using Respond.io live chat on your website or your social media pages as well.

This live chat software provides a 360° view of your customer base to your team. Omnichannel chat history, contact import, and real-time analytics can help you gain a clearer insight into each customer profile.

Respond.io includes an AI feature that guides your chatbot responses by using “Smart Replies.” Smart replies enable communicating faster and troubleshooting recurring issues based on repetitive questions.

Respond.io’s live chat software has both free and paid plans. The forever free plan includes:

  • 5 team members
  • Up to 100 contacts
  • Unlimited messages
  • All channels

Cons:

  • Missing features compared to
  • No mobile app, only works on desktop

G2 Rating: 5/5 (2 reviews)

3. Tawk.to

tawkto-livechat-cf55709d

 

Tawk.to is a free live chat software solution that operates with a small JavaScript snippet on your site. It works on your website, within your mobile app, or from a customizable page.

You can monitor customer activity in real-time and see which team member responded to a customer. Tawk.to’s live chat software comes with other features as well:

  • Localized messages to chat with foreign customers in your native language
  • Tawk.to has IOS and Android apps so that you can chat with customers from your mobile device.
  • Canned messages

Pros:

  • Track the user's location, activity, where they clicked, etc.
  • Browser-based so you won't need to install any software
  • A lot of customization features

Cons:

  • Inconsistent notifications
  • Somewhat difficult to integrate with websites and set up for some users

Capterra Rating: 4.6/5

4. FreeChat

FreeChat is a live chat software that is 100% free and requires no coding. Its best feature is that you can add live chat to your site without slowing down your website speed.

Outstanding Features:

  • With its sleek and modern live chat designs, you can customize and match your chat box and button to your site’s design perfectly.
  • Incredibly easy to set up on your site within a few minutes
  • You can add multiple social media channels to your live chat.

With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.

Pros:

  • Super easy to use and set up on your site
  • Perfect for small businesses
  • You can answer customer messages even on the go from your messaging apps like WhatsApp Business or Instagram

Cons:

  • It would be insufficient for medium to large businesses. In that case, I suggest going for a paid live chat software like Intercom or you can keep looking in our list to find a more suitable service for your business size.

5. Smartsupp

smartsupp-live-chat-software-140bf7bd

 

When it comes to multichannel management in one place, Smartsupp is a good option. With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.

It comes as a mobile app as well, to chat with your customers on the go. What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.

Also, it has a chatbot that can send personalized messages to customers. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.

It has a forever free plan and paid plans. The free plan covers:

  • 3 agents (Live chat agents are the customer service team employees who answer chats.)
  • Unlimited number of websites
  • 3 chatbots
  • All the core features

Pros:

  • The ability to email when a user abandons the chat session
  • User-friendly interface
  • Records user sessions on screen
  • Has a mobile app

Cons:

  • Some users have reported that sometimes notifications don't show up on its Android app.
  • You can't set up office hours in the free version

Capterra Rating: 4.7/5

6. Crisp.Chat

crisp-live-chat-software-a6c783ed

 

Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.

Also, Crisp.Chat allows connecting your live chat to social networks like Messenger and Twitter. What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.

Besides these features, LiveTranslate to translate your messages in real-time.

This live chat software has free and paid plans. The forever-free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers:

  • 2 seats
  • Team inbox
  • Mobile apps

Pros:

  • Auto-translate feature
  • Has a mobile app
  • Great sync between web, desktop, and mobile apps

Cons:

Some of the reported cons from users include:

  • No way to have separate conversations with the same customer.
  • Message history of the free plan is 30 days
  • Integrations with services like PipeDrive caused issues and didn't work well for some users.

Capterra Rating: 4.5/5

For more free chat software for websites, you can read this blog post. Cheers.