Hi Monica, there are many free live chat software options in the market. I'll let you go through the top ones real quick.
Tidio is a live chat software solution for websites that enables you to connect with visitors in real-time. You can create chatbots with Tidio, just like HubSpot, to automate your messages. It has many other features, such as canned responses for quick responses and an all-in-one shared inbox.
You can integrate Tidio with a variety of software, including Shopify, WordPress, and Wix. Tidio offers premium plans as well as a free plan. Its free plan is best for micro and small business as it allows:
What’s notable about Tidio’s free plan is that you send 500 automated emails a month. Considering all, Tidio can support CRMs and email automation tools to provide your customers with a tailored customer support experience.
Capterra Rating: 4.8/5
Respond.io is a business messaging platform that allows your customers to contact you via any channel. Customers can message you using Respond.io live chat on your website or your social media pages as well.
This live chat software provides a 360° view of your customer base to your team. Omnichannel chat history, contact import, and real-time analytics can help you gain a clearer insight into each customer profile.
Respond.io includes an AI feature that guides your chatbot responses by using “Smart Replies.” Smart replies enable communicating faster and troubleshooting recurring issues based on repetitive questions.
Respond.io’s live chat software has both free and paid plans. The forever free plan includes:
G2 Rating: 5/5 (2 reviews)
You can monitor customer activity in real-time and see which team member responded to a customer. Tawk.to’s live chat software comes with other features as well:
Capterra Rating: 4.6/5
FreeChat is a live chat software that is 100% free and requires no coding. Its best feature is that you can add live chat to your site without slowing down your website speed.
With this free live chat software solution, provide your customers with immediate responses and increase customer retention without relying on costly software solutions.
When it comes to multichannel management in one place, Smartsupp is a good option. With this live chat software, you can respond to your customers’ emails, chats, and Facebook messages in one place.
It comes as a mobile app as well, to chat with your customers on the go. What we like about Smartsupp is that it has a file-sharing feature that allows sending a photo or document with drag and drop.
Also, it has a chatbot that can send personalized messages to customers. Another prominent feature of Smartsupp is the video recording feature, which records visitor behaviors.
It has a forever free plan and paid plans. The free plan covers:
Capterra Rating: 4.7/5
Crisp.Chat is a live chat software that brings together all your channels with its shared inbox feature. You can build chatbot scenarios, create GIFs and video previews, and share files.
Also, Crisp.Chat allows connecting your live chat to social networks like Messenger and Twitter. What caught our attention is that they offer a feature called CrispyBird, which is a game to keep your customers engaged while they wait for your response.
Besides these features, LiveTranslate to translate your messages in real-time.
This live chat software has free and paid plans. The forever-free plan is best for personal websites and anyone who wants a basic live chat to communicate with customers. It covers:
Some of the reported cons from users include:
Capterra Rating: 4.5/5
For more free chat software for websites, you can read this blog post. Cheers.