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When does email capture for abandoned cart notifications occur?

Zaah
Shopify Partner
9 0 1

Does anyone know when does Shopify exactly capture the customer's email to trigger abandon emails notifications?

Is it on the first checkout page? Or does he need to click on proceed to shipping? Because i chose use billing address for shipping address.

The whole checkout is on 1 page only and there is only the pay now button.

Does shopify still capture the email for abandoned checkout recovery?

Thank you in advance

Accepted Solution (1)
Josh_Uebergang
Shopify Expert
1015 44 272

This is an accepted solution.

I stand corrected. I've done additional testing. When the email is entered, Shopify's native cart abandonment email sequence triggers. I think the trigger has to have a click or tap anywhere else outside the input box of the email address. This is great news.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping

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Replies 5 (5)
Zaah
Shopify Partner
9 0 1

Klaviyo will use the same principles as they use the same events. But what we need to know is at what exact moment fo they capture the email address. Is it on clicking on pay now? Or is the email captured as soon as the customer fill the email field.

Thank you again 

Josh_Uebergang
Shopify Expert
1015 44 272

Unfortunately, when an email is entered, no events trigger so the email is NOT added to an abandoned cart sequence. It's the greatest downfall of the one-page checkout. Why Shopify?

It's a bit frustrating since the email is still stored in the session if a person were to leave the page then return to the checkout on the same device.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Zaah
Shopify Partner
9 0 1

Exactly, in fact, this is when it should capture the email for abamdoned checkout. Do you happen to have a solution for it? i will keep you posted if i find something 👍🏼

Josh_Uebergang
Shopify Expert
1015 44 272

This is an accepted solution.

I stand corrected. I've done additional testing. When the email is entered, Shopify's native cart abandonment email sequence triggers. I think the trigger has to have a click or tap anywhere else outside the input box of the email address. This is great news.

Run Google Shopping ads? Get the free definitive guide to Google Shopping for Shopify (no optin required): https://www.digitaldarts.com.au/google-shopping
Zaah
Shopify Partner
9 0 1

Thank you for this amazing news Josh. I got your point. Thank you for this clear explanation. Best of regards and prosperity to your business.