SEO, AdWords, affiliates, advertising, and promotions
Hello Shopify Community,
I am using "Other" tracking method (Not FEDEX etc), Just other and then i put link as well tracking, which sends customers to outbound tracking companies website.
My items are delivered to customers and i want to let them know and also thank them that, items from our end has been delivered. I checked settings of "Customer notifications" and both "Local Delivery" and "Shipping Update" are all On, but, what i see, seems like because its "other" tracking method and not integrated into Shopify, system can't understand that items are delivered.
So question is: How i can mark those orders are "completed" or "delivered" and same time, email to be send as it delivered and say thanks for shopping with us?
your contribution is highly appreciated,
Thanks,
Daniel
I understand your concern—it can be frustrating when you want to keep customers updated but Shopify doesn’t automatically send notifications for orders marked as delivered through "Other" tracking methods. Let me guide you step by step on how to solve this.
Since the "Other" tracking method isn’t integrated, Shopify cannot automatically detect the delivery status. However, you can manually mark the order as delivered. Here’s how:
This ensures that the order status reflects delivery from your end.
To notify customers and thank them when orders are delivered, you can use Shopify’s automation tools or third-party apps:
If you prefer a simpler approach, you can:
If you want automation in the future, apps like AfterShip or Tracktor can integrate "Other" tracking methods. These apps sync delivery statuses and automatically notify customers once their items are delivered.
Let me know if you’d like more help setting this up or exploring app options.
If you need any other assistance, I am willing to help.
Best regards,
Daisy.
Thanks a lot.
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