Why am I facing a domain verification and ad publishing issue on Facebook?

monkeysammy · ‎02-20-2022

I keep getting this message "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." Every time I try to publish my ad set. I checked some forums saying to verify my domain, but on facebook when I try to do that, I keep getting a verification code mismatch error. Any ideas on how to resolve this? I just pasted the meta tag a line below <head> in themes.liquid. I attached a screenshot of my code. Thanks.

monkeysammy · ‎02-21-2022

So I tried to verify again this morning and it worked fine? Weird. Even with the domain verified though, I still get an error message trying to launch my ad campaign saying there's an issue with facebook. I have my pixel connected and both my shopify and custom domain verified. I'm a noob still so I don't really know what to troubleshoot for...

View solution in original post

jessica0318 · ‎02-21-2022

Did you solve this problem now?

Niki_K · ‎02-21-2022

Hi @monkeysammy,

the verification code looks good to me! Could you please provide me with the screenshot from Facebook? What does the error exactly say?

Thanks!

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.

monkeysammy · ‎02-21-2022

So I tried to verify again this morning and it worked fine? Weird. Even with the domain verified though, I still get an error message trying to launch my ad campaign saying there's an issue with facebook. I have my pixel connected and both my shopify and custom domain verified. I'm a noob still so I don't really know what to troubleshoot for...

Niki_K · ‎02-22-2022

Hi @monkeysammy,

try reinstalling the Facebook sales channel + go to your business manager -> Events Manager and check whether there are any issues.

Let me know what you find out.

Send me a link to your store to niki@ecommercepot.com and I'll help you out.
For more info what I do, visit my agency website ecommercepot.com or my personal website nikikozak.me.

monkeysammy · ‎03-13-2023

Be careful to select the right pixel in your ad set. Confirm it in settings from event manager and if verification doesn't work, email facebook support and also try again a day or so later. Thats what it took for me.

Why am I facing a domain verification and ad publishing issue on Facebook?

Why am I facing a domain verification and ad publishing issue on Facebook?

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