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Why am I getting a server error when buying a domain?

dripcorp
Visitor
1 0 1

I have been trying to buy a domain to start my business but as soon as I click buy domain it says server error 2 times at the bottom i have cleared my cache and cookies and restarted my computer everything is up to date. Please help.

Accepted Solution (1)

Shay
Shopify Staff
2909 453 592

This is an accepted solution.

Hi @dripcorp 

 

We don't haveany known outages at this time in relation to domain purchasing or anything like that. I would recommend reaching out to our live support to assist in troubleshooting this, and they can escalate to our technical team if required.

 

You can reach out to our live support through this link: Shopify Help Center - Contact Support. Sign into your merchant account, choose your store and then support topic and you will be provided with all available live support options. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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Reply 1 (1)

Shay
Shopify Staff
2909 453 592

This is an accepted solution.

Hi @dripcorp 

 

We don't haveany known outages at this time in relation to domain purchasing or anything like that. I would recommend reaching out to our live support to assist in troubleshooting this, and they can escalate to our technical team if required.

 

You can reach out to our live support through this link: Shopify Help Center - Contact Support. Sign into your merchant account, choose your store and then support topic and you will be provided with all available live support options. 

Shay | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog