Why are my Facebook ads not publishing and unable to preview?

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Hey everyone one, please I need help, my created ads on Facebook managers keeping loading forever without being published.

I also noticed I can't preview my ads.


Replies 2 (2)

Shopify Staff
2067 225 327

Hey @Essence_cee,


I'd be curious to know if we can isolate what you're seeing to your device or browser. Would you mind testing a few things for me?


  • Clear your cache and cookies - When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

  • Ensure your browser is up to date.

  • Try an Incognito window.

  • Try another browser (e.g. Safari).

  • Try completing the same steps on your phone, using data rather than WiFi.


Looking forward to hearing how that goes!

Moira | Social Care @ Shopify
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316 10 38

Just refresh the campaign, or re-create the campaign and see If it works or not?

Online Sneaker Store - Soleseriouss