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Why are my products expiring on Google Merchant Center?

Rajsahotra
Visitor
3 0 0

Hello Members,

 

I am using Google sale channel App to connect with GMC, But for the last 2 days I noticed a few products are going to expire, and when I try to approach Merchant support or Shopify APP support, They don't have a valid reason for this because Google sale channel app doesn't have any feature to update this kind of errors.

 

Rajsahotra_0-1673365637856.png

 

Members, please help me on this, because I check the previous thread on this error, and all people just mentioned installing another APP.

 

Thanks and regards

 

Accepted Solution (1)

EmmanuelFlossie
Shopify Partner
3102 227 742

This is an accepted solution.

This is an issue with the free shopping app you are using. You will need to contact Shopify support to force push all products.

 

It's also possible this is linked to automatic updates in Google merchant center, the app is known to break, when this is enabled. You should have it enabled, however you may want to try and disable it in the top right corner > gear icon > automatic updates.

 

As a temporary fix, you can also reprocess the data using solution 3 here: https://feedarmy.com/kb/google-merchant-center-products-expiring-using-shopify-solution/

 

Alternatively if you want more advanced data feed management, the tool that I use is: https://apps.shopify.com/multiple-google-shopping-feeds

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.

View solution in original post

Replies 4 (4)

EmmanuelFlossie
Shopify Partner
3102 227 742

This is an accepted solution.

This is an issue with the free shopping app you are using. You will need to contact Shopify support to force push all products.

 

It's also possible this is linked to automatic updates in Google merchant center, the app is known to break, when this is enabled. You should have it enabled, however you may want to try and disable it in the top right corner > gear icon > automatic updates.

 

As a temporary fix, you can also reprocess the data using solution 3 here: https://feedarmy.com/kb/google-merchant-center-products-expiring-using-shopify-solution/

 

Alternatively if you want more advanced data feed management, the tool that I use is: https://apps.shopify.com/multiple-google-shopping-feeds

 

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.
Rajsahotra
Visitor
3 0 0

Thanks, I did that in the same way, I hope it will update and sort out my problem. 

Saumitra_Kabra
New Member
4 0 0

The issue is as the products are expired, in all products the product count is showing 0 so there are no products to download and follow these steps.. Any other solution for this?

EmmanuelFlossie
Shopify Partner
3102 227 742

In that case, contact Shopify support.

Or use a different data feed app.

Get in touch with Emmanuel: a Google Shopping Specialist, Google Ads Diamond Product Expert, and also a a Google Product Expert Education 2021 & Tailwind 2023 Award winner.
Need Google Merchant Center or Google Shopping support?.