Why are my products still pending on Google Merchant after resubmission?

aniket12
Visitor
2 0 0

My Products got expired on 24 May on google merchant, My ad stopped working.  It's been more than 6 days, I have re submitted the products through shopify, still it says pending.

 

Google merchant says 0 Products, no single product is pending. 

 

How can I resubmit the products to google merchant, Please help!

Replies 3 (3)

Iris
Shopify Staff
820 67 100

Hi @aniket12 ,

 

I understand you need to find a solution to this as quickly as possible. I’ll try to help with the next few steps.

 

If products are stuck in pending for more than a week this is likely due to the Merchant Center account not having the "Shopping Ads" destination set to active under Programs. This needs to be active in the Merchant Center account whether you wish to do Shopping ads or just the free listings. The channel cannot sync to the Merchant Center account unless the account has Shopping ads active.

 

- Go to Merchant Center > Growth > Manage Programs and check if “Shopping ads” shows as Active.

- If not set to Active then activate and click Continue.

- A new screen will show up and make sure that the terms and conditions for Shopping Ads are selected at the bottom, then click Add product data which will bring you to the All Products section. Here you will see the pending icon in the top right corner and the following message at the top. No further action is required at this stage, but you will need to wait a couple of hours for "Shopping ads" to become active.

 

04-40-80732-61885

 

Otherwise, if the Shopping Ads program is already Active, disconnect and reconnect the Merchant Center account in the Settings tab of the Google Channel. This will trigger a resync of the feed. Allow 24-48 hours for this to complete.

 

Let me know if that helps.

Iris | Social Care @ Shopify 
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aniket12
Visitor
2 0 0

Thanks Iris for your help, I have attached some screenshots, I can't see the shopping is active and I can't find enable or disable option. 

Iris
Shopify Staff
820 67 100

Hi @aniket12 ,

 

Thanks for getting back to me. 

 

It looks like the Shopping Ads section is not active and that could be causing the issue. Can you click on the settings icon in the Shopping Ads card as shown below?

 

10-16-28580-36653

 

You can also follow this help document from Google on enabling Shopping Ads. Let me know if that helps. 

 

Iris | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog