Why can't I connect Instagram as a sales channel on my website?

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Hello All,

I am new to Shopify. I can't get my Instagram to connect to my website as a sales channel. I joined my Facebook with no issues. My Instagram account appears as an option to connect, however when I hover over the information toggle it says this: "Assets can only be added to a commerce account in a good seller integrity state. Visit Account Quality to request an appeal." I have searched for an "Account Quality" page on Instagram, Meta, and in Shopify but have not found anything. 

Replies 2 (2)

Shopify Partner
3794 958 1189

Hey @theminlyfe 

I understand that you're experiencing issues connecting your Instagram account as a sales channel in Shopify, and you're seeing a message that mentions "Assets can only be added to a commerce account in a good seller integrity state. Visit Account Quality to request an appeal." I apologize for any confusion caused, but it seems there might be a misunderstanding regarding the message you received.


To clarify, Shopify doesn't have an "Account Quality" page, and the message you mentioned is not related to Shopify directly. Instead, it appears to be a notification or restriction specific to Instagram and its policies.


To resolve this issue, I recommend taking the following steps:

  1. Ensure your Instagram account is in compliance with Instagram's policies and guidelines. Verify that your account is not flagged or restricted for any violations.

  2. Visit the Instagram Help Center or their business support resources to understand more about the specific requirements for connecting Instagram as a sales channel and how to address any integrity issues.

  3. Check if there are any pending appeals or notifications within your Instagram account. Look for any messages or notifications from Instagram regarding account quality or integrity.

  4. If you believe your Instagram account is in good standing and compliant with their policies, consider contacting Instagram support directly for further assistance. They will be able to provide more insights and help troubleshoot any issues specific to your account.

Please note that Instagram's policies and requirements may change over time, so it's essential to refer to their official documentation and resources for the most up-to-date information.


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Best Regards,



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New Member
6 0 0

Can you show what it bring maybe i can solve it for you with my experience it has also happen to when setting up my store