Why can't I redeem my balance rewards coupon on Facebook?

[stephaniekn]

Hello support shopify ,

Few days ago i got approved for shopify balance for two website.

and the balance allow you to get rewards like it says in this link:https://www.shopify.com/balance/rewards

so i found that i got one Facebook coupon .

i clicked to redeem the coupon like it show's in screenshots but guess what i'm not able to redeem the coupon.

i know you will said maybe you didn't have a payment method linked to the ad account or two the store or whatever reason you speculate , but believe me it's none of them, i still have one of the coupon i can provide it to you to run the test but believe me it's facebook issue, and it's your duty to let them know that the users are not able to redeem the coupon, don't forget it will hurt shopify credibility ( you'r promoting offers that doesn't work with the new feature balance).

check the screenshots.

Best Regards,

[soleseriouss]

Just email the support, and they'll surely respond and give you the best possible solution.

[stephaniekn]

Hello,

the problem still remains, any update from them or you guys?

[soleseriouss]

It may take time to resolve the complaint, when did you email them?