Why can't I set up Facebook in my online store preferences?

1 0 2

After clicking on 'set up Facebook' in the online store preferences section i am taken to a "there's no page at this address" page. im unsure how to resolve this issue

Replies 2 (2)

Shopify Staff
1323 318 226

Hey, @BaileyHaynes! Welcome to Shopify Community!


There's a possibility you're encountering a local issue. Local issues are triggered by something on your device or your surrounding circumstances and they can be fixed by local troubleshooting. To pinpoint the cause and attempt to fix the error, you can perform local troubleshooting steps. Feel free to go through the steps below, then try to set up the Facebook channel after each step to see if any of these resolve the problem.


  • Clear the cookies and cache of your browser. After this, completely reboot the browser.
  • Try a different web browser, as well as an incognito window or private browsing window to rule out any browser issues. If you are still experiencing the error using incognito, confirm you have disabled browser extensions as these can change how the pages look.
  • Ensure the web browser is up to date on the latest version.
  • Try another device, such as another computer or mobile phone.
  • Try another internet connection (switching to a cellular network on a phone rather than wifi, for example).
  • Try the Shopify Mobile app
  • Ensure you do not have any firewalls or pop-up blockers enabled on your device as these can interfere.


If none of the troubleshooting steps solve the concern, we’ll need to access your account in order to investigate this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Summer | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

Shopify Partner
2405 223 537

Hello @BaileyHaynes,

This is flareAI - Generating Sales from Google Search, on Autopilot. Helping Shopify merchants in generating $5+ million in sales from Google Search.

If my suggestions help you, please Like and Accept the solution to let me know

Did you try to troubleshoot the issue?

You can follow the below steps to troubleshoot the issue.

1. Clear the cookies and cache of your browser and then reboot the browser and try.
2. Try a different web browser. For example: If you are currently using Google Chrome, login to your Shopify store using any other browser like Firefox and then try to install the Facebook Channel.
3. Try to login from an incognito window or private browsing window to rule out any browser issues.
4. Try another device, such as another computer or mobile phone.
5. Try to connect to some other internet connection. For example: Use network on a phone rather than wifi.

If this didn't solve your problem, the best option is to get assistance from the support team.

If you found the answer helpful consider supporting the Shopify Community by giving it a Like + Accept the solution.


flareAI : Get Sales from Google Search, on Autopilot
$10+ billion in eCommerce on Google Search, every day. Find out how much you are missing