Solved

Why did my domain suddenly stop working?

SamG06
Visitor
1 0 0

Hi there, my site has been live for a couple weeks now and yesterday it all of a sudden stopped working. Whenever i enter in the URL it says:

 DNS address could not be found.

 

and then when i go to my domain settings in shopify it says action required

 

My URL is portamagic.shop

 

is there anyone who can help me fix this?

 

Accepted Solution (1)

Nick_Marketing
Shopify Partner
1487 336 464

This is an accepted solution.

If you have purchased the domain from a 3rd party registrar (Google domains, GoDaddy, etc), make sure your domain is properly pointed to Shopify's DNS records.

  1. On your domain provider’s website, log in to your account.
  2. Find the DNS settings or domain management area.
  3. Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.
  4. Save your changes.

    More here: https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual

However, if your domain was purchased with Shopify directly, then you open a ticket with merchant support, they can look into it.
Contact page link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).

View solution in original post

Reply 1 (1)

Nick_Marketing
Shopify Partner
1487 336 464

This is an accepted solution.

If you have purchased the domain from a 3rd party registrar (Google domains, GoDaddy, etc), make sure your domain is properly pointed to Shopify's DNS records.

  1. On your domain provider’s website, log in to your account.
  2. Find the DNS settings or domain management area.
  3. Change the following records:
    1. Point the A record to the Shopify IP address 23.227.38.65.
    2. If necessary, change the Host name to the @ symbol.
    3. Delete any other A records on the domain if there are any present.
    4. Point the CNAME record with the name www to shops.myshopify.com.
  4. Save your changes.

    More here: https://help.shopify.com/en/manual/domains/add-a-domain/connecting-domains/connect-domain-manual

However, if your domain was purchased with Shopify directly, then you open a ticket with merchant support, they can look into it.
Contact page link: https://help.shopify.com/en/questions#/contact/

Nick | Ecommerce & Marketing Technology Consultant | Toronto, CANADA
- For consulting work availability, please send me a Private Message or submit a ✍️Contact Form.
- For FREE Shopify Tutorials, Subscribe to my YouTube channel (▶️ Ecommerce TV).