Why did my email marketing automation stop working?

[CarmineT]

Unfortunately,

I have experienced that my welcome email marketing automation stopped to work.

Of course the automation did was based on subscribed customer and did triggered some emails.

At one point I started to notice it stopped to be triggered at all and indeed today I tested with an email of mine and was not triggered

[heddykhalifa]

Hey there,

Heddy from Gameball: Loyalty Program & VIP here!

First, check that your automation is still active and properly connected to the right customer segment. Sometimes small changes to forms or subscriber lists can disrupt the flow. You could try testing with a completely new email to rule out any system glitches. If nothing works, reaching out to your email provider for troubleshooting might be the best next step.