Why does the FB Pixel track 2 Purchase events and no Initiative Checkout event?

New Member
7 0 0

Hi guys, 


I've installed the FB Pixel through Shopify's preference interface (copy&paste). However, the Pixel Helper shows the following errors (s. screenshot attached):

1. It doesn't track the initiative check out event

2. It does track two purchase events


In the past, I've experienced that 3rd party apps are causing Pixel errors. I have, however, deleted all suspicious apps and am only using the ones that I can't get rid of (s. screenshot). 

Any idea how to fix that issue? 


Here's the store's URL: https://fundamental.berlin/




Screenshot 2019-03-21 at 10.39.22.pngScreenshot 2019-03-21 at 10.40.34.pngScreenshot 2019-03-21 at 10.41.37.pngScreenshot 2019-03-21 at 10.41.54.pngScreenshot 2019-03-21 at 10.45.45.pngScreenshot 2019-03-21 at 10.45.48.png

Replies 3 (3)
Shopify Expert
1568 152 934

Do you have an ad blockers on my computer? That can cause errors similar to this. Maybe even try to copy and paste it using another browser

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New Member
7 0 0

@DuaneBrown Thanks for the reply! I don't use an ad blocker though and the pixel helper is only available for chrome....

85 3 10

Does shopify working the 3rd party script code?