Why hasn't my Airpod order arrived?

[Dev2004jain]

I'm a costumer, i ordered a airpod but my order not reached at my place

[thejustintharpe · Accepted solution]

Hi @Dev2004jain 

Welcome to the forum. But I'm sorry to say that this is not the right place... And you should really be looking to contact the store where you ordered from.

You must have a website where you made the purchase, please visit there and see if they have a "Contact Us" page or popup on the screen somewhere.

They are the only people who would be able to help you out with this. You might also have received a tracking URL (on your email, SMS, or whatsapp) where you can see the current status of the shipping... maybe try looking there.

Hope this helps!

[Ivy]

Hi there, @Dev2004jain.

I would echo what @thejustintharpe has said here - As Shopify is software used by merchants to build their businesses upon, I would have no access to information regarding your order. However with that being said, I do completely understand to order something online and have it not arrive is always disappointing. 

When was this order placed? Were you given an idea of the delivery date when you placed the order? The easiest and best way to sort this out would be to get in touch with the store directly if possible. Are you able to reply to any emails from the store, the order confirmation email for example? Does the store website have a contact phone number, email or social media link?

If at least 30 days have passed and you have neither received the item, nor had a reply from the merchant, then I would advise reaching out to your bank for their advice on next steps to take. If you feel concerned this store may present a threat of fraud, you can use our "Report a merchant" function here. I wish you all the best going forward!