Why is email confirmation still sent even after disabling double opt in?

Brie_DripShop
Visitor
1 0 0

Hello. I've disabled the double opt in within Shopify on the Settings - Notifications page, and also disabled it within my email provider - Klaviyo, but the Email confirmation is still sent to new subscribers. How do I disable this, even though the box is already unchecked?

Reply 1 (1)

OneMobile
Shopify Partner
143 15 30

Hi @Brie_DripShop 

 

Sometimes, even when settings appear correct, problems can persist due to a system glitch or other overlooked setting. It sounds like you've taken the right steps, yet the issue persists. Here's what you can try:

 

  1. Clear your cache: Sometimes browser cache can affect how the changes reflect. Try clearing your cache, or try with a different browser or incognito mode.
  2. Check other apps: If you are using other apps on your Shopify like an email pop-up subscription form, they might have their own double opt-in settings. Ensure to check settings for all installed apps.
  3. Contact support: If the problem still persists, I would suggest contacting both Shopify and Klaviyo support. There could be a glitch they need to fix or other steps you need to follow that you're not aware of.

 

I hope that this helps!

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