Why is my cart recovery email not sending?

[chacha420]

I have a cart available for recovery. When I manually try to send recovery email. It shows "Error sending email"

[Mac]

Hi, @chacha420!

Thanks for reaching out in our Community forums and for sharing your concern, I’d be happy to help.

This error message is generally caused by customers who may have placed an order in the past with an email address, but for the specific checkout session they only provided a phone number. A quick workaround to this would be to enable the Customers can only check out using email option in their checkout settings so customers will have to provide an email address to pass the information page in checkout. You can find this settings in the checkout settings of your admin (Settings > Checkout).

I recommend reaching out to our Help Center to create a support request as we’d be happy to continue assisting you through live chat, email, or callback. This way, our team can access your account and examine the specific abandoned cart to learn more about the issue.

Thanks again! 

[Mac]

Hi again, @chacha420! 

I hope your day is going well. I just wanted to check in with you to ensure that you receive the support you may need regarding your cart recovery. If you need a hand or additional clarification, feel free to get in touch.

Talk soon!