Why is my Facebook Catalog not displaying product names and prices correctly?

Why is my Facebook Catalog not displaying product names and prices correctly?

sarang1
Visitor
2 0 0

I recently made a campaign. everything was going fine but when it was time for remarking through the catalog there was some major problem. As its shopify catalog has been made and I have ticked for every product to display in the catalog section and I made sets according to the category of each product, I checked and it says no issues found on products, and details can be seen of each product in commerce section but when I tried to use that catalog and sets I noticed that when I use the trigger of Product name or price it doesn't display the product name or price of all sets in the catalog it shows---"Facebook login or sign up" and create an account" as U can see in bellow photo. And a strange thing is that when I try to use a trigger in the primary text it displays in primary text say any trigger title or price but not in the headline and description. The photo is below Please give me some solutions on how to display the product's name and price trigger in the headline & description below image instead of the Facebook message in the retargeting catalog sales ad.

Replies 2 (2)

frenzoc
Tourist
3 0 1

Were your able to resolve this?

 

 

rajimulislamjoy
Shopify Partner
421 41 74

It seems there might be an issue with how the product data is mapped in your Facebook catalog. Double-check your catalog setup in Shopify to ensure all product information is correctly synced with Facebook, particularly the product name and price fields. If the issue persists, contact Shopify Support for assistance in troubleshooting and resolving the problem.

Please don't forget to Like & Mark Solution to the post that helped you. Thanks!
If you'd like to support me, you can Buy Me a Coffee
Need a Shopify Designer or Dropshipping Expert ?
Hire us at WhatsApp! For Shopify Design | Shopify Customize | Dropshipping